Exchanges and returns

Return step-by-step
  1. Go to our returns portal.
  2. Look up your order by entering your zip code and order number.
  3. Indicate which item you want to return, the number and the reason for the return.
  4. Choose the method of refund.
  5. Choose how you want to return your order.
  6. Check whether all information in the overview is correct and then confirm the return.

* In the case of a refund, you will receive the purchase amount back to your account within 14 working days.
The 14 working days start as soon as the package has been received by us.