Terms and conditions

1. Information about us

This website is managed by Hard-wear. The goods you purchase will be delivered by Hard-wear ("we"). Hard-wear is located at Westerstraat 64, 1601AL in Enkhuizen, The Netherlands.

Dutch Chamber of Commerce registration number: 37129798 VAT number: NL071125693B01

You can contact us by email at store@groundzero.com.

2. Your personal information

We will use your personal information in accordance with our privacy statement.

3. Ordering

    You can place an order for goods offered for sale on this website by following the instructions on the screen after clicking on the product you want to purchase. You will be given the opportunity to check and correct any input errors in your order up to the point where you place your order by clicking on the "Place Order" button. By clicking on the "Place Order" button, your order is placed.

    We will confirm receipt of your order by sending an automatically generated email in which we accept your order. The agreement is concluded with this email.

    The contract only concerns those specific goods mentioned in our confirmation email of our acceptance of your order. Please read and check these details in this email to ensure they are correct.

    If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us at contact@hard-wear.nl.

    The contractual language is Dutch.

    Where we accept your order, we have a legal obligation to deliver goods that comply with these terms. 

    4. Prices and shipping costs

      Information on this website regarding pricing is subject to change by us without prior notice. The prices displayed at the time of ordering apply.

      Occasionally, an error may occur, and goods may be priced incorrectly, in which circumstances we will not be obligated to supply the goods (based on this wrong price) or to supply at all. We will (at our choice) either cancel your order and refund the price or make reasonable efforts to contact you and ask if you want to proceed with the order (based on the correct price). If we are unable to contact you or if you do not want to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. If the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon shipping.

      Unless otherwise stated, all prices include VAT (if applicable) but exclude shipping costs.

      These will be separately notified to you before you place your order and will be confirmed to you by email. 

      5. Availability and delivery

        Information on this website regarding availability is subject to change by us without prior notice. We cannot guarantee the permanent or continuous availability of all products on this site. All orders are subject at all times to current availability.

        We deliver in the European Union and some countries beyond. We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order on this site.

        Delivery will be made based on the information on the product pages after your order has been accepted.

        We will make reasonable efforts to deliver the goods on a certain date we agree on, or if no date is stated, within 30 days from the day we accept your order. In the case of unforeseen circumstances beyond our reasonable control (e.g. adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions or mechanical breakdowns, in any case to the extent beyond our reasonable control), we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if it is due to such circumstances. In this case, we will inform you as soon as possible. 

        6. Right to withdraw

          You have the right to withdraw from this agreement, but this right is limited to certain circumstances. Please refer to our return policy for more information. 

          7. Payment

            We must receive payment in advance before your order can be processed and the goods can be dispatched. Payment for goods can be made by one of the payment methods provided on this website. 

            8. Warranty

              If you are a consumer, we are legally obliged to provide goods that comply with this agreement. 

              9. Liability

                If you are a consumer and we do not comply with these terms, we are responsible for loss or damage you suffer that is foreseeable because we breach this agreement, or due to our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this agreement. 

                10. Applicable law

                  This agreement is governed by Dutch law.